FAQ

Frequently Asked Questions

About Our Products

What format are the digital products?
All our guides and templates are delivered as downloadable PDF files. They work on any device — computer, tablet, or phone.

Are these products suitable for beginners?
Absolutely! Our products are specifically designed for young adults who are just starting their financial journey. No prior knowledge required.

Can I print the guides?
Yes! All our digital products are print-friendly, so you can print them out if you prefer working with physical copies.

Ordering & Downloads

How do I access my purchase?
After completing your order, you'll receive an instant email with a download link. You can also access your files anytime from your account dashboard.

What if I don't receive my download link?
Check your spam/junk folder first. If you still can't find it, contact us at support@firstwealth.com and we'll resend it right away.

How long do I have access to my downloads?
Forever! Once you purchase a product, you have unlimited access to download it anytime from your account.

Can I download on multiple devices?
Yes! You can download your purchased products on as many devices as you like for personal use.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure checkout powered by Shopify.

Is my payment information secure?
Yes! All transactions are encrypted and processed through Shopify's secure payment system. We never store your payment information.

Refunds & Returns

What is your refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund — no questions asked.

How do I request a refund?
Email us at support@firstwealth.com with your order number and we'll process your refund within 3-5 business days.

Technical Support

I'm having trouble opening the PDF. What should I do?
Make sure you have a PDF reader installed (like Adobe Acrobat Reader, which is free). If you're still having issues, contact our support team.

Can I get help using the templates?
Yes! Each product includes instructions, and our support team is always happy to help if you have questions.

Still Have Questions?

If you didn't find what you're looking for, feel free to contact us. We're here to help!